About Paydora
At Paydora, it’s about getting **it done and owning what you do. We are building the easiest way to use Embedded-Finance-Solutions in existing products. Our customers already include companys like Metro, Booking.com & Ontrabo. Our current focus is on building the most phenomal product, fostering growth and building an A-Player team, enabling us to scale Europe-wide. Our team is highly entrepreneurial and autonomous, we treat people equally and give freedom to everyone.
About the role
Join our growing team, helping us to expand our company across Europe as effectively as possible. Our ideal candidate is a strong personality and must be a natural hands-on initiative-taker who has a track record of success and ability to thrive in high-growth, fast-paced environments.
What you will be doing
- Assisting with managing customer relations through email and telephone: Supporting the team in providing timely and helpful responses to customer inquiries and requests, demonstrating empathy and finding solutions to their problems.
- Developing your expertise in our products: Gaining a deep understanding of our products, features, and functionalities, and assisting customers with their questions, issues, and feedback under the guidance of experienced team members.
- Contributing to the creation and improvement of internal and external documentation: Assisting in updating our knowledge base, FAQs, user guides, tutorials, and other resources to help customers find answers and troubleshoot issues independently.
- Learning and following support procedures: Collaborating with team members to understand and follow support processes and workflows, actively seeking opportunities to optimize efficiency and effectiveness.
- Representing the voice of the customer within the team: Actively participating in discussions, sharing customer feedback and insights to contribute to strategic decisions, product improvements, and development plans.
- Embracing a mindset of continuous learning and problem-solving: Being open to learning new concepts, approaches, and technologies, and demonstrating a positive and solution-oriented attitude when facing challenges.
- Prioritizing customer satisfaction and well-being: Striving to provide excellent customer service, displaying empathy, responsiveness, and a genuine desire to meet customer needs and expectations.
- Our ideal teammate: Empathetic, open to learning, and receptive to feedback. Thriving in a collaborative environment that supports your growth and development.
What skills you need
- Strong English and German language abilities: Proficiency in both languages (spoken and written) is important for effective communication.
- Attention to detail: Showing meticulousness and a commitment to delivering high-quality work.
- Willingness to learn and grow: Demonstrating a proactive attitude towards acquiring new skills and knowledge.
- Ability to understand and explain technical concepts in simple terms.
- Interest in the banking industry: Having a curiosity and eagerness to learn about banking regulations, practices, and trends, and their application to our products and customers.
- Problem-solving mindset: Displaying a positive and resourceful approach to challenges, with a willingness to seek guidance and learn from more experienced team members.